![]() ![]() I was going to send you a link to the lock I gt at Amazon for a suggestion. Pondered if you could ask the previous home owners if they used “an app”?Īll this said and done a 4 year old lock is outdated Well it prob older than that. I have a usb adaptor in my hassio that does z-wave and zigbee, but it is not worth $45 bucks for you to see if it shows up zigbee. I have no clue if you could even look at the circuit board and identify a chip that would determine z-wave or zigbee. My initial thoughts are perhaps it is zigbee which is no help. So I have been Google’ing along with you. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Our Alarm team can work directly with you to get this taken care of. ![]() If you’re not comfortable following those steps on your own, or the concern persists, please give our support team a call at one of the numbers available here. This should fully remove it from any previous system the lock was associated with and allow you to get it set up in the Ring App.
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